Golicks mode of operation will be changing drastically due to the virus.  In the past, I would encourage my patrons to hang around my picnic tables and chairs while watching their children play on yard toys and amusements that I have brought in. This season, the plan is to package all ice cream orders to go so that people can get back to their cars and be on their way. It will be sad to discourage people from enjoying their ice cream on my grounds, but that is the new reality.

Below is a memo to my employees explaining how we will operate during this season of the Virus. We will be constantly sanitizing surfaces and washing our hands, to ensure everyones safety.

GOLICK’s OPERATING PROCEDURES

Until the Covid-19 crisis has passed we will not be scooping cones. All ice creams will be served “to go”, meaning in cups with lids in a bag. If somebody wants a cone, it will go in the bag.

I will walk you through the process. I preface this by saying that I am open to suggestions. If somebody has an idea that makes the process better/safer/more efficient, I would love to hear it.

There will be ONE person taking orders and completing the cash/credit card transaction. The cashier will be gloved and standing at the window closest to the credit card machine. Our windows are double hung, meaning that both the top and bottom can and will be open at the same time. The bottom window will be open 10” and the top window can be open up to 12”. This will allow easy communication and will leave 2 panes of glass between the cashier and the customer. There will be ample space to exchange cash or credit card through the 10” gap between the counter and the bottom of the bottom window.

The cashier will write one slip per order with the person’s name on the back of the slip. We may take customer cell phone numbers. This would allow a customer to go back to their car and be texted when their order is up.

The order slip will be placed on a tray similar to what you would use at a cafeteria.

There will be 2-3 scoopers working, depending on how busy we think it will be. A scooper will grab an order slip, fill the order, put the bagged order on the tray, slide the tray to an open window and either text or call out the customer’s name. The customer steps up, grabs the bag and off they go.

With this system there is minimal to no customer contact. I think our customers will appreciate that and it keeps you safe.

Obviously, I would not expect you to be at work if you are feeling sick. This system involves minimal personnel at the shop so we should be able to keep a healthy distance from each other. We will all be patient and not work out of the same freezer at the same time. If you need to use a station that is being used, you will wait until it is free.

We are blessed with a spacious shop so we can practice good social distancing while working together. We also have spacious grounds for our customers to spread out while waiting. There will be no picnic tables or chairs out. We will be set up to encourage our customers to grab their ice cream and go.

Please think about this and don’t hesitate to call or text with any questions.

I’m hoping to see you all very soon.

Alan Golick